At VN Creations, we aim to provide our customers with a seamless shopping experience. However, once an order is placed, there are certain conditions under which cancellation is allowed. Please read our cancellation policy carefully before making a purchase.

1. Cancellation of Orders

You can cancel your order within 3 hours of placing it, provided the order has not been shipped or processed. Once an order is shipped, it cannot be canceled, and you will need to follow our return policy for any returns or exchanges.

How to cancel your order:

1. Contact us immediately at help@vncreations.com or via WhatsApp at +91-9359690128 with your order details.
2. Include the order number and the reason for cancellation.
3. If your cancellation request is received within 3 hours and the order has not been dispatched, we will cancel the order and initiate a full refund.

2. Handmade Products

Please note that products such as home decor, wall hangings, wall clocks, showpieces, meenakari paintings, spiritual art, wall paintings, and handmade paintings are not eligible for cancellation once the order has been confirmed, as they are custom-made or handmade.

3. Returns and Exchanges after Cancellation Period

If your cancellation request is not processed within the allowed time frame (3 hours), you may still be eligible to return the product within 3 days of receiving it, provided the item is unused, unopened, and in original condition. Photo or video proof of the product is mandatory for any return requests.

4. Refund Process

If your order is canceled within the allowable window and is eligible for a refund:

• Refunds will be processed to the original payment method used at checkout.
• Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Incorrect or Damaged Products

If you receive the wrong product or a damaged item, please contact us immediately at help@vncreations.com or via WhatsApp at +91-9359690128 with:

• A photo or video showing the incorrect or damaged product.
• Your order number.

We will either provide a full refund, send a replacement, or assist you with an exchange.

6. How to Contact Us

For any queries regarding cancellations or to request an order cancellation, please contact our customer service team:

• Email: help@vncreations.com
• Phone/WhatsApp: +91-9359690128

7. Policy Updates

VN Creations reserves the right to update or modify this cancellation policy at any time. Any changes will be posted on this page with the updated date.

This policy clarifies the time-sensitive nature of cancellations and sets clear expectations for your customers, especially for handmade and customized products.