Welcome to VN Creations! We understand that shopping for home decor online can sometimes raise questions. Below, we’ve answered some of the most common inquiries to help make your shopping experience with us as seamless as possible. If you don’t find the information you’re looking for, feel free to reach out to us directly!
1. What products does VN Creations sell?
At VN Creations, we specialize in handcrafted home decor items, including:
- Wall Hangings
- Wall Decor (Paintings, Mirrors, etc.)
- Meenakari Art (Traditional Indian enamel art)
- Digital Paintings and Artwork
- Home Accent Pieces
Each product is carefully designed and crafted to add beauty and character to your home.
2. Are the products handmade?
Yes! All of our products are handmade, with a focus on quality craftsmanship and unique design. Whether it’s a Meenakari piece or a custom wall hanging, our artisans put their heart into every creation to ensure each item is a work of art.
3. How can I place an order?
Ordering is simple! Just follow these steps:
- Browse through our product categories on the website.
- Select the product you want to purchase and click on it for more details.
- Choose any product options (like size or color) if available.
- Click on the “Add to Cart” button.
- Proceed to checkout, enter your shipping details, and select your payment method.
- Complete the purchase, and you’ll receive an order confirmation via email.
4. Do you offer customization or personalized items?
Yes! We offer customization for certain products, such as custom digital paintings or personalized wall hangings. If you’re looking for a unique design, feel free to reach out to us directly at [help@vncreations.com] with your requirements. We’ll work with you to create a piece that fits your vision.
5. How can I pay for my order?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards
- Net Banking
- UPI Payments
- PayPal (for international orders)
- Cash on Delivery (COD) (available in select areas)
Your payment details are always encrypted and secure.
6. How long will it take to receive my order?
We process and ship orders within 2-3 business days. Shipping times vary based on your location:
- Domestic Orders: Typically arrive within 5-7 business days.
- International Orders: Delivery times may vary based on the country and shipping service, usually taking 10-14 business days.
You will receive tracking information once your order is dispatched so you can monitor its progress.
7. Do you offer international shipping?
Yes! We ship globally, so no matter where you are, you can enjoy our beautiful home décor. Shipping costs and delivery times will vary based on your location. For more details, check our Shipping Policy or contact us for a custom quote.
8. Can I modify or cancel my order after placing it?
Once your order is placed, we begin processing it promptly. However, if you wish to make any changes or cancel your order, please contact us as soon as possible at [help@vncreations.com]. We will do our best to accommodate your request, but please note that once an order is shipped, it cannot be modified or canceled.
9. What is your return and exchange policy?
We want you to love your purchase, but if you’re not fully satisfied, we offer a 3-day return or exchange policy. Here’s how it works:
- Returns: If the item is damaged or defective, we will cover the return shipping cost and issue a full refund.
- Exchanges: If you’d like to exchange an item for a different product, please contact us within 3 days of receiving your order. Return shipping is on the customer, but we’ll send the replacement item free of charge.
Please note that customized or personalized products are not eligible for return or exchange unless they are faulty.
10. How do I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery through the courier’s website.
11. How can I contact VN Creations for support?
If you have any questions, concerns, or need assistance, feel free to reach out to us:
- Email: [help@vncreations.com]
- Phone: [91-9359690128] (available during business hours)
- Social Media: Connect with us on [Instagram/Facebook] for updates, tips, and customer support.
We aim to respond to all inquiries within 24-48 hours.
12. Do you offer gift cards or gift wrapping?
Yes! We offer gift cards that can be used on any product in our store. Additionally, if you’d like to send a gift, we offer beautiful gift wrapping for a small additional fee. Simply select the “Gift Wrapping” option at checkout, and we’ll take care of the rest.
13. How do I care for my products?
To ensure your items stay beautiful for years to come:
- Wall Décor & Paintings: Keep away from direct sunlight to avoid fading. Clean gently with a soft cloth.
- Meenakari & Metal Art: Wipe with a soft, dry cloth. Avoid harsh chemicals to preserve the delicate finish.
- Fabric-Based Items: Follow the care instructions on the product label for washing or dry cleaning.
If you have a specific care question about your product, don’t hesitate to reach out!
14. Are the products eco-friendly?
We are committed to sustainability and source materials responsibly. Many of our products are made with eco-friendly materials and we strive to minimize waste in our packaging. We also prioritize local artisans and handmade production methods, supporting sustainable craftsmanship.
If you have any other questions, feel free to contact us! We’re here to help make your shopping experience as enjoyable as possible.help@vncreations.com