Effective Date: [16-11-24]

Welcome to VN Creations! We specialize in beautifully handcrafted home decor products, including wall hangings, wall decor, wall clocks, handmade paintings, meenakari, and more. Our company is based in Rajnagar, Ghaziabad, Uttar Pradesh  201002. We strive to offer unique, high-quality products that elevate the aesthetics of your home.

This E-commerce Policy outlines our terms and conditions, covering purchases, returns, shipping, privacy, and other important aspects related to using our online platform.

---

1. General Information

• Company Name: VN Creations
• Owner: Neha Gahlot
• Business Location: Rajnagar, Ghaziabad, Uttar Pradesh 201002, India
• Website: [www.vncreations.com]
• Email: [help@vncreations.com]
• Phone Number: [91-9359690128]

2. Products and Pricing

• Product Range: We offer a diverse range of handcrafted home decor items, including but not limited to wall hangings, wall clocks, handmade paintings, meenakari items, and other unique home decor products.

• Product Availability: Our products are handmade, so availability may be subject to stock levels. In case of any unforeseen shortages, customers will be informed promptly.

• Pricing: All prices listed on the website are in Indian Rupees (INR) and are exclusive of applicable taxes and shipping fees. Prices are subject to change without prior notice. However, any changes will not affect orders that have already been confirmed.

3. Ordering and Payments

• How to Order:

  1. Browse through our online catalog.
  2. Select the products you wish to purchase.
  3. Add them to your shopping cart and proceed to checkout.
  4. Provide your shipping details and choose a payment method.

• Payment Methods: We accept a variety of secure payment methods, including:

  • Credit/Debit Cards
  • Net Banking
  • UPI
  • Cash on Delivery (COD), where applicable.

• Order Confirmation: Upon successful payment, you will receive an order confirmation email with the details of your purchase. If you do not receive the confirmation email, please contact us immediately at [Insert Contact Email].

4. Shipping and Delivery

• Shipping Locations: We ship across India and offer delivery to most locations. Please check our shipping options at checkout to confirm availability.

• Processing Time: Orders are typically processed within 2-5 business days. Delivery times may vary based on your location and the selected shipping method.

• Shipping Charges: Shipping costs are calculated based on the delivery location and product weight. Shipping charges will be displayed at checkout before payment.

• Delivery Time: Delivery times vary depending on the destination and product availability, generally taking 5-7 business days within India. Please note that delivery may be delayed during holidays or due to other unforeseen circumstances.

• Order Tracking: Once your order is dispatched, we will provide a tracking number to track the status of your delivery.

5. Returns and Refunds

We take pride in the quality of our handcrafted products, but in case you are unsatisfied with your purchase, we offer a return and refund policy under the following conditions:

• Return Period: Products can be returned within 7 days from the date of delivery.
• Condition of Returns: Items must be unused, in the original packaging, and in the same condition as when received. Custom-made or personalized products are not eligible for returns.
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving the item with photographic evidence. We will offer a replacement or full refund based on your preference.
• Return Shipping Costs: In case of returns for reasons other than damage or defect, the customer is responsible for return shipping costs.

6. Privacy and Security

We value your privacy and take the security of your personal and payment information very seriously.

• Personal Information: We collect personal details, such as your name, email address, phone number, and shipping address, to process orders and communicate with you. We will never sell or share your information with third parties without your consent.

• Payment Security: All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.

• Cookies and Tracking: Our website may use cookies to enhance your user experience. You can manage or disable cookies through your browser settings.

7. Customer Support

Our customer support team is here to assist you with any queries or issues related to your order.

• Contact Us:
  Email: [help@vncreations.com]
  Phone: [9359690128]
  Office Hours: [12hours]
  Response Time: We strive to respond to all inquiries within 24 hours on business days.

8. Intellectual Property

All images, designs, and content on our website are the property of VN Creations and are protected by copyright and intellectual property laws. You may not use, copy, or distribute any content from our website without permission.

9. Changes to the Policy

VN Creations reserves the right to update or modify this E-commerce Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

10. Governing Law and Jurisdiction

This policy is governed by the laws of India. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh.

---

By purchasing from VN Creations, you agree to the terms outlined in this policy. If you have any questions, please feel free to reach out to us at [help@vncreations.com].

Thank you for choosing VN Creations for your home decor needs!

Neha Gahlot
Owner, VN Creation