At VN Creations, we strive to provide the highest quality handmade products, including home decor, wall hangings, showpieces, and more. We want you to be happy with your purchase. Please read our policy below to understand how we handle returns, exchanges, and refunds.

1. Returns Policy

We offer a 3-day return policy for most items from the date of delivery. If you’re not satisfied with your purchase, you can initiate a return within 3 days under the following conditions:

• The item is unused, unopened, and in its original packaging.
• The item must be returned with all accessories, tags, and original packaging intact.
• A photo or video of the product must be submitted to us at help@vncreations.com or sent via WhatsApp to +91-9359690128 showing the product and its condition. This is mandatory for processing returns.

Please Note:

• Handmade items such as home decor, wall hangings, wall clocks, showpieces, meenakari paintings, spiritual art, and other handmade paintings are not eligible for returns due to the unique and customized nature of these products.
• Products must be in original condition—items that are damaged, used, or altered cannot be returned.

2. Exchanges

We do offer exchanges for products within 3 days of delivery if they meet the following criteria:

• The product is defective or damaged.
• The wrong product has been delivered (please send us a photo or video as proof).
• The exchange request is submitted within 3 days of receiving your order.

How to request an exchange:

1. Contact us at help@vncreations.com or via WhatsApp at +91-9359690128 with your order details.
2. Provide a photo or video of the product to confirm its condition.
3. Once we verify the issue, we will process the exchange.

If the exchanged product is out of stock, we will offer you a full refund or store credit.

3. Refunds

Refunds are processed under the following conditions:

• The product is returned within 3 days and meets our return criteria.
• The item is defective, damaged, or incorrectly shipped (photo/video proof is required).

Refund Process:

• Once we receive the returned item and confirm its condition, we will process the refund to the original payment method used at checkout.
• Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Partial Refunds: In certain situations, we may issue partial refunds for returned items that are not in their original condition, damaged, or missing parts.

4. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, please contact us immediately at help@vncreations.com or via WhatsApp at +91-9359690128. You must provide:

• A photo or video of the damaged or incorrect product.
• Your order number and details of the issue.

We will either replace the item or issue a full refund, depending on your preference.

5. How to Contact Us

If you have any questions or concerns regarding returns, exchanges, or refunds, please contact our customer support team:

• Email: help@vncreations.com
• Phone: +91-9359690128 (available via WhatsApp)

We are committed to providing a positive shopping experience and will assist you with any concerns as quickly as possible.

6. Policy Updates

VN Creations reserves the right to modify or update this Return, Exchange, and Refund Policy at any time. Any changes will be reflected on this page with the updated date.

This policy should ensure that customers understand the terms and conditions for returns, exchanges, and refunds while clearly outlining the exceptions for handmade and personalized products.